GTSoft SupportIT 2.26

GTSoft SupportIT by GTSoft Ltd is an all-in-one service desk and support platform designed to help teams resolve issues faster, deliver consistent service, and gain clear visibility into performance. Built for scalability and ease of use, SupportIT centralizes requests, communication, and knowledge so your organization can focus on outcomes, not busywork.

Key capabilities:

• Unified ticketing: Consolidate requests from email, web forms, chat, and phone into a single queue with clear ownership and priorities.
• Automation and SLAs: Streamline routing, approvals, escalations, and response targets to reduce time to resolution.
• Self-service and knowledge: Empower users with a branded portal, FAQs, and articles to deflect routine requests.
• Asset and configuration tracking: Maintain an accurate inventory of devices, software, and relationships to speed troubleshooting.
• Change and problem management: Standardize changes, minimize risk, and address root causes—not just symptoms.
• Dashboards and reporting: Monitor workload, SLA compliance, and trends with real-time views and scheduled reports.
• Collaboration tools: Use internal notes, @mentions, and assignments to keep everyone aligned.
• Security and access controls: Protect data with role-based permissions and detailed audit trails.
• Integration-ready: Connect with the tools your team already uses through APIs and native connectors.
• Mobile-friendly experience: Work from anywhere with responsive interfaces for agents and requesters.

Benefits:

• Faster, more reliable resolutions
• Higher agent productivity
• Improved user satisfaction and transparency
• Consistent, auditable service delivery

Choose GTSoft SupportIT to modernize your support operations with a platform that’s intuitive, adaptable, and built to grow with your organization.

GTSoft SupportIT is developed by GTSoft Ltd. The most popular version of this product among our users is 2.2. The name of the program executable file is SupportIT.exe.

You can check HP Support Assistant, Dell Help & Support, Adobe Support Advisor and other related programs like Magicard Support Utility at the "download" section.